/HELP
HELP 2018-04-30T09:24:03+00:00

CONTACT US

CUSTOMER CARE

Our customer care team is available from 10:30 am-6:30 pm, six days a week.

We’re on hand to assist with…

      • Size and fit advice
      • Detailed product information
      • Delivery questions
      • Exchange and return queries
      • Placing orders

Email: customercare@afterdark.co.in

Call +91 9654631976, 10:30 am – 6:30 pm, Mon-Sat

Facebook / Instagram : After Dark Sleepwear

Pinterest / Twitter : SleepAfterDark

GOOGLE+ :

WEDDING & TROUSSEAU SHOP

Our experts are here to help you:

    • Organize special fittings at our Delhi Store
    • Find the perfect sleepwear for your trousseau
    • Choose your honeymoon must-haves pieces
    • Select hand-picked gifts for your family or friends
    • Selecting styles for your bachelorette

Email wts@afterdark.co.in

Call +91 9654631976, 10:30 am – 6:30 pm, Mon-Sat

OTHER INQUIRIES

Feedback and suggestions

customercare@afterdark.co.in

Potential contributors – photographers, fashion journalists or editors, suppliers’
partner@afterdark.co.in

If you are interested in working at AFTER DARK or carrying out an internship with us, please write to us at admin@afterdark.co.in

DELIVERY

ORDER TRACKING

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account, selecting My Account and then Orders.
Our shipping partner, DELHIVERY/FEDEX, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. They will always call you to confirm a time suitable to you for pickup or drop of a package.

FREE SHIPPING

From time to time, AFTER DARK runs free shipping promotions. To be notified by email, simply sign up to our newsletter on the homepage. Please note that free shipping promotions will be applied to your order on the payment page.

FAILED DELIVERY

Undeliverable/undelivered orders are sent back to our warehouse along with the reason as stated by our shipping partner. This is confirmed with the customer after which the order is either cancelled or re-attempted for delivery.

Please note, we allow up to 3 repeat orders/re-attempts for undelivered prepaid orders and up to 2 for undelivered CoD orders.

EXCHANGES & RETURNS

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. However, If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please make sure your items are returned new, unused and with all AFTER DARK garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing customercare@afterdark.co.in  if you have any further questions.

RETURNING YOUR PURCHASE

Should you need to return your purchase, you have 30 days from purchasing your order to arrange your exchange or return, book your complimentary collection and send your items back to us.

Please follow the steps below to return your purchase.

Write to us at customercare@afterdark.co.in with the following specifications;

1. Subject line: Order Id & Name of Product to be returned

2. State the reason for return; additional feedback will be much appreciated!

3. Specify the product you would like in exchange

  • Name of Product
  • Colour
  • Size, or

4. Ask for a refund – you can choose,

  • Store Credit
  • Bank Refund

5. Pack the item(s) in the bag provided with your order

That’s it! Lay back and let us do the rest!

We prefer that items are returned to us via our own service so that they are protected and insured. Your package will be picked up by our logistics partner. Please do not send your purchase back to After Dark yourself. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

RECEIVING A REFUND

Your refund will be credited to the original payment method or as store credit to your AFTER DARK account. This should be specified by you in your email while requesting the return.

A 2% convenience charge may be deducted from the total refund amount.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Late or missing refunds (if applicable)
If you haven’t received a refund yet despite the confirmation e-mail from us, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@afterdark.co.in.

OUR POLICY

All items must be returned new, unused and with AFTER DARK tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your AFTER DARK account.

Late Returns

Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period shall not be accepted under any circumstance.

Clothing

Please take care while trying on items as all products must be returned in a new and unused condition with AFTER DARK tags still attached.

Colors

We have made every effort to display the colors of our products that appear on www.AFTERDARK.CO.IN as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Sale Clearance

Products marked as ‘Sale’ cannot be returned or exchanged.

WEDDING & TROUSSEAU SHOP RETURNS

In addition to our standard 30 day returns policy, we offer an extended Bridal Shop returns policy to make life easier for brides shopping with us. Orders placed from the website or bought at the store in Delhi can be returned only for alterations/exchanges for additional 15 days. All products must be returned in a new and unused condition with AFTER DARK tags still attached.

This policy does not apply to custom orders.

FAQs

Privacy Statement

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@afterdarkbycraftline.com or mailing us at:
After Dark by Craftline
619/19 v&po chattarpur Delhi Delhi IN 110030

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WOOCOMMERCE

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on customercare@afterdark.co.in or by mail at
After Dark by Craftline[Re: Privacy Compliance Officer] 619/19 v&po chattarpur Delhi Delhi IN 110030
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